Cancellation \ Return Policy
Cask Cartel is committed to delivering your purchase in excellent condition with priority handling to get your purchase delivered as soon as possible. Every item we sell is shelf stocked in our climate controlled packaging facility and available for immediate order processing. Processing time is normally within 24-hours not including weekends or holidays. However depending on the item location it may be sourced from our multiple distribution warehouses which may delay the shipping of your order.
All SALES ARE FINAL. Once and order has been received/confirmed/paid there will be no refunds issued unless it qualifies as a damaged upon delivery circumstance. Our packing process is our highest priority! We use a custom designed foam mold injection packaging system that creates the highest protection of your purchase. If in the unusual event you do experience a problem with your order please contact us for replacement. You must do this within 3 days of receipt of delivery. Please inspect and document the damaged package with photos to assist in a speedy replacement process. Additionally we may require the return of unopened bottles. We may offer a replacement, discount, refund, or an account credit to be used for a later store purchase.
If for any reason an order that has been attempted delivered and then returned or declined by the buyer which includes orders that are a failed delivery attempt as result of adult signature not available or not claimed within the time allotted once the shipping carrier notifies you of the delivery a 35% restocking fee will apply along with the original shipping and return shipping charges.
*PREORDERS* Due to the item being a preorder we cannot guarantee the exact time or date the product will arrive to be dispatched out to you. All preorders come directly from the distillery and travel by train to the distribution center. We would like no other than to deliver your product as soon as possible but unfortunately we are at the mercy of the producer.
Producers and Brands may update their bottle design, packaging and artwork at any time. For this reason you may receive a product labeling or packaging that is different than pictured. Ultimately the contents inside are exactly as ordered. We recommend if this occurs to visit the producer or brands website for the most current up to date packing and labeling. For these instances products will not be eligible for return or replacement.
Credit Card disputes and bank fraud are taken very seriously at Cask Cartel and will be prosecuted to the fullest extent of the law. We have in-house retired law enforcement detectives that work vigorously in all efforts to prosecute offenders. Each visitor’s i.p. address, device information, mac address and other information is securely stored along with geographical location. A full screen video capture recording and playback of the entire purchase session is stored on our servers used for fraud prosecution. This allows us to playback the entire session just as a person visually originally view the site on their device showing all page and mouse movements to law enforcement. In some instances we will dispatch local authorities to the delivery address for further investigation. “Friendly Fraud” such as chargebacks for delivered purchases will be imposed a $100 investigation fee which will be automatically turned over to a collections service. Please review our terms and conditions prior to making a purchase which can be located on the footer of every page.
We value and appreciate new and our loyal customers that have made this site the No1 choice and experience for premium spirits. In order to uphold these superior standards we will fight fraud vigorously so that we can continue to provide our customers with next level service. Thank you for the opportunity to earn your business! We’re Glad You’re here!